The whole experience was great. When you walk into the office, you discuss what you have been noticing when driving the car. The guys are very knowledgeable and don’t waste time with a bunch of mumbo-jumbo jargon. Instead, they explain—in a relaxed way that makes you feel like they really know what the heart of the problem is and how to approach it—what the possible causes are. They don’t try to sell you on anything else. They run an initial check and/or some diagnostics and get back to you promptly (if you can’t wait onsite). Polite, knowledgeable, and efficient. I highly recommend them.