The entire experience was first rate. I asked two repair shops for estimate for significant 95000 mile services, one responded with "come on in and see Joe, he'll tell you what you need" but Stuart Brake was very professional, sending a 4 page detailed cost estimate - that was impressive. The work was done on time and under the estimate since the brake rotors could be refinished instead of being replace, saving a couple hundred dollars. Gary at the service desk was always accommodating, answering questions and arranging for a rental car and made us feel we had been part of the customer family for years. Finally, the work was done right and the car is running very well.